Thank you for purchasing PV MassSpec!
With one-click access to the two most popular RGA functions: monitor and leak check modes, PV MassSpec provides you with easy to interpret data showing the most frequently monitored gases (hydrogen, water vapor, nitrogen, oxygen, argon, etc.) in a convenient trend display.
Observe the operating instructions for the product
Getting Started will assist you in setting up the software and starting basic data acquisition.
To obtain complete information about any sensor product, you must always observe the sensor operating instructions, particularly the safety instructions and warnings.
On the Pfeiffer Vacuum YouTube channel you can find the detailed tutorial Setup of a Pfeiffer Vacuum mass spectrometer with information on how to install and setup the PrismaPro.
How to Contact Customer Support
Worldwide customer support information is available under Service > Worldwide Service Contact at http://www.pfeiffer-vacuum.com :
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Sales and Customer Service
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Technical Support
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Repair Service
When contacting Pfeiffer Vacuum regarding a problem with PV MassSpec please have the following information readily available:
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PV MassSpec version number (click Help > About the Program)
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Computer type and its specifications
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Microsoft Windows type and version number
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A description of the problem
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An explanation of any corrective action already attempted
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The exact wording of any error messages received